Q&A
Orders & Delivery
What are the delivery times?
Delivery times vary depending on the country and the selected shipping method (standard or express). Exact timelines will be specified shortly.
What are the shipping fees?
CHF 10 for standard delivery. Free shipping for orders over CHF 120.
Do you ship internationally?
Yes, we ship worldwide.
Products & Care
How should I care for the clothing?
Care instructions are provided on each label. In general: cold wash and do not tumble dry.
Are the clothes unisex?
Yes. Our oversized cuts and designs are made to suit all genders.
Where are your products made?
Our garments are currently manufactured in China. Our mid-term goal is to relocate production to Portugal.
Returns & Exchanges
Can I return an item?
Yes, within 14 days, provided the item is unworn, unwashed, and in its original packaging.
How do I make a return?
Please email info@maisonfleurette.com with your order number and the reason for the return.
Are returns free?
No, return shipping costs are the responsibility of the customer.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, etc.) via Stripe.
Can I pay in my own currency?
Yes, our website displays prices in multiple currencies thanks to a multicurrency system.
Is the payment secure?
Yes. All transactions are processed through Stripe, a PCI-DSS certified secure payment system.
Do you offer pre-orders?
Not at the moment, but we plan to offer them on limited pieces. Follow us on Instagram to stay updated.